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Trudi Edmunds School of Art – Art Classes & Art Workshops – Terms & Conditions – Arty Tee’s & Cee’s!
CANCELLATION & REFUND POLICY
Cancellation by you (The student/Parent/Guardian)
No refunds can be given once art classes are booked and payment has been received. Please let Trudi know if the student booked in for an art lesson is unable to attend, as soon as possible. Under special circumstances, art lessons could be postponed and rescheduled for another date, talk to Trudi.
Cancellation by Trudi Edmunds School of Art
If Trudi Edmunds finds it necessary to cancel a class, workshop or session, for any reason all parents/guardians/students will be notified immediately and a new mutually convenient time/date arranged or a refund offered. If a course must be cancelled completely, Trudi will give students the opportunity of a full refund or rescheduling.
If unplanned or unforeseen circumstances prompt a singular session of a multi-week course to be cancelled, Trudi will contact all parents/guardians/students immediately, informing them of an alternative date to make up the total amount of sessions purchased or offer a refund for the singular session cost. Trudi will refund the parent/guardian/student(s) within three weeks of the session cancellation date.
For refunds the relevant bank details will need to be submitted, in order for the funds to be returned.
I (Trudi Edmunds) follow scientific, government and local council advice at all times.
Cancellations made in accordance, in response or relating to COVID 19 restrictions or guidance such as the impact of lockdown, test and trace, national or local regulation, the decision or requirement of Trudi, or students to self isolate will be subject to different terms and conditions to those detailed above in our general policy.
We will endeavour to provide the most equitable and supportive solution for students in unprecedented circumstances.
If Trudi or the student(s) needs to cancel bookings or activities for any reason relating to Covid 19 or any pandemic we will first attempt to find a way that the remaining sessions can be completed remotely either through online learning (ie: Zoom) or we can look at rescheduling the activity for a later date.
If these alternative solutions are not deemed by Trudi to be viable then she will provide refunds for the proportion cancelled in the case of activities cancelled mid way through or whole of the booking for activities yet to start.
*A £10% fee will be deducted from all refunds
Student Conduct
Trudi expects all students to conduct themselves in a civilised manner. If a student is behaving in an inappropriate and unsuitable manner, Trudi reserves the right to issue a verbal warning. If the inappropriate behaviour continues then the student(s) will be asked to leave Trudi Edmunds School of Art.
Up to date Information
Trudi’s website contains the most up to date information regarding dates, information and course content. Trudi advises all students and interested students to regularly check the website and social media platforms for any updates, to prevent any inconvenience or disappointment.
Changes and cancellations
We aim to deliver all art classes and courses as advertised.
However courses may be cancelled, or changed, if enrolments are too low or in the event of unforeseen circumstances. Dates for enrolment, classes and courses are provisional and subject to change.
Disclaimer
Every effort has been made to provide accurate information. In special, unprecedented circumstances such as pandemics or natural or economic disasters these terms and conditions will not apply. Trudi can accept no responsibility for errors or omissions. We reserve the right to introduce changes to the information given here, including the addition, withdrawal, relocation or restructuring of the art classes and courses.
Fees may vary from the published prices.
Own My Art – Terms & Conditions
Postage & Delivery
I am an independent artist with a small art business, I am happy to send my art after purchase to anywhere within the
United Kingdom, by Royal Mail Special Delivery Guaranteed by 1pm®. Please contact me to discuss the best way to
receive purchased art outside of the UK. Collection in person is welcome from my Art Studio in Rushbrooke, Suffolk, UK
when at least 24hours advance notice is given. We pack and post all orders either on the day or the next working day
after receiving the order. Any orders placed outside of normal working hours will not be processed until the next working
day.
Collect from the Art Studio
All items purchased from this web-site can be collected in person, just let me know in the ‘Order Notes’ (Optional) box at
checkout. You are welcome to collect your purchase(s) from my art studio. I will be happy to chat, you can also browse
my other work and if you like, you can take a country walk along one of the many public footpaths that surround the area.
There is much more art to see in the studio that I don’t sell on my website.
Sale or Discounted items
There are no refunds for discounted items in the sale or purchases using a discount code.
Returns Policy
All our items are checked thoroughly before sending, there is no warehouse, no team of post and packaging operatives,
it’s just me – an independent artist selling my own original art. The likelihood of items being faulty is very small and so we
will only refund or replace items if they are found to be genuinely faulty and in their original condition. You have 14 days
from the date of receiving your purchase in which to inform me and return it to me.
The cost of returning anything is the responsibility of the customer. We can of course accept the return of online
purchases at the art studio, but only if accompanied with the corresponding order form and compliant with the policy
described on this web page.
All items must be returned in their original condition, with the original certificate of authenticity and packaging. Please
send any returns by recorded delivery – we cannot be held liable for any items lost in the post.
Damaged or Faulty Items
If items are damaged in transit, you must inform us within 48 hours of receipt of your purchase(s) by sending clear
photographs of the item to: trudi@trudiedmunds.co.uk, describing the problem and your order details so we can then
advise you on what to do next. Items that are damaged as a result of wear and tear are not eligible for return.
Any item brought to our attention and received outside of the 14 day return period will not be accepted and will be
returned to you.
Cancellations
Consumer Contracts Regulations give you the right to cancel your order within 14 days of placing your order and receive
a full refund. To cancel your order, please contact me at: trudi@trudiedmunds.co.uk If your item has already been
dispatched to you, return the item in accordance with the Returns Process. Cancellation is only valid if the returned item
is in its original condition, with the original certificate of authenticity and packaging.
Returns Process
1. Please check that you are returning your item(s) within 14 days of receiving your order – anything beyond 14 days
cannot be returned.
2. Either print out a copy of your order confirmation email or use the copy that was included with your purchased item.
3. Put the order confirmation and item(s) you wish to return in their original condition and packaging.
4. Seal up the packaging so that the items are completely protected.
5. Once packaged up, address your parcel and send it to:
Trudi Edmunds Art
The Courtyard Art Studio
c/o Rushbrooke Farm Estate Office
Rushbrooke
Suffolk IP30 0ER
(You will need to pay for postage and please be sure to obtain proof of posting – just in case your parcel goes astray!).
6. You will receive emails to confirm that we have received your return and when the refund has been processed.
Appearance of Images
The colours you see on your screen may not look exactly the same as the actual artwork you receive. This is because
every computer, smart phone and tablet screen is configured differently, and of course all artwork is original, unique and
created by my own fair hand! Hopefully you will love the artwork as much as I loved creating it and enjoy it for evermore!
Conservation, Restoration & Repair. Terms & Conditions
Work is taken on, in good faith. As a self-employed-sole trader I naturally appreciate prompt payment for my work. A 5% compound late payment will be charged if any invoice is not paid within 28 days of the invoice date. This will be calculated, applied and supplied on a weekly basis. A storage fee of £10.00 per item, per week will also be charged, should the invoice not be paid within 28 days of receipt.
I will not accept liability for any artwork left at my studio, if invoices are not paid within the allocated time (28 days of the date of the invoice).
1. Conservator’s Obligations
The Conservator warrants that all reasonable care will be given to the property whilst in the Conservator’s custody but no responsibility can be accepted for loss or damage howsoever caused.
The Conservator will have no responsibility for the accuracy of the description of the Item provided.
The Conservator shall use reasonable endeavours to provide and complete the Services. The Conservator shall use reasonable endeavours to meet any performance dates specified, but any such dates shall be estimates only and time shall not be of the essence for performance of the Services. The Conservator shall use reasonable endeavours to observe all health and safety rules and regulations, and any other reasonable security requirements that apply at the Client’s premises.
2. Client’s Obligations
The Client shall, if the Item is delivered to the Conservator’s premises, be responsible for arranging transit of the Item to and from the Conservator’s premises unless otherwise agreed in writing; and will insure the Item against all risks whilst it is at the Conservator’s premises and in transit to and from such premises. The Client shall:
a) co-operate with the Conservator in all matters relating to the Services;
b) where the Services are to be carried out on the premises of the Clients, provide the Conservator, its agents, subcontractors, consultants and employees, in a timely manner and at no charge, with access to the Client’s premises, data and other facilities as required by the Conservator;
c) provide to the Conservator, in a timely manner, such In-put Material and other information as the Conservator may require and ensure that it is accurate in all material respects;
d) inform the Conservator of all health and safety rules and regulations and any other reasonable security requirements that apply at the Client’s premises. If the Conservator’s performance of its obligations under the Contract is prevented or delayed by any act or omission of the Client, its agents, subcontractors, consultants or employees, the Conservator shall not be liable for any costs, charges or losses sustained or incurred by the Client arising directly or indirectly from such prevention or delay. The Client shall be liable to pay to the Conservator, on demand, all reasonable costs, charges or losses sustained or incurred by the Conservator (including, without limitation, any direct, indirect or consequential losses, loss of profit and loss of reputation, loss or damage to property and those arising from injury to or death of any person and loss of opportunity to deploy resources elsewhere) arising directly or indirectly from the Client’s fraud, negligence, failure to perform or delay in the performance of any of its obligations, subject to the Conservator confirming such costs, charges and losses to the Client in writing. The Client warrants to the Conservator that it is the owner of the Item and indemnifies the Conservator against any claims made by any party against the Conservator to include, without limitation, damages, costs and interest arising from any lack of ownership or any lien, charge or encumbrance over the Item.
3. Agreed documentation
It is in the interest of the Client, the Conservator and the Item that:
e) an accurate record, including condition assessment, treatment proposal and agreed cost, is made by the Conservator before any work is carried out
f) for lengthy or complicated works, interim “progress” reports are made
g) After completion of the work by the Conservator, a final report is made detailing the work carried out, the materials used, and the resulting condition of the Item
h) a photographic record of the condition of the Item before and after treatment is made.
The Conservator retains the copyright in all reports, drawings, photographs or other forms of documentation. Such reports, drawings or photographs may not be reproduced in whole or in part without the Conservator’s written consent which may or may not be given on such terms as the Conservator thinks fit or declined with or without reason.
4. Agreed work
The Conservator shall perform the agreed work set out verbally and/or in the documentation, client report given/emailed/communicated to the client, post assessments/tests. By accepting these Terms and Conditions, the Client warrants to the Conservator that the Client is the legal owner of the Item or has all necessary rights, licences and permission to authorise the Conservator to carry out the agreed work, and that the Item is free of all liens, charges and encumbrances of any nature. The Client shall indemnify and hold the Conservator harmless against all costs, claims liabilities and expenses incurred by the Conservator in connection with any claim by any third party that the Client was not entitled to permit the agreed work to be carried out.
The Conservator shall use all reasonable care and diligence in carrying out the agreed work The Conservator reserves the right to refuse requests contrary to professional guidelines. The Client acknowledges that the Item is subject to natural variations and deteriorations of colour, quality, markings and other visible and non-visible attributes. The Client hereby agrees and acknowledges that such variations and deteriorations are innate to the Item and shall not form the bases for the Client to reject all or part of the Item nor give rise to any claim by the Client against the Conservator. The Client hereby acknowledges that the need for further work may arise during the undertaking of the agreed work. The Conservator agrees to notify the Client of any such need for further work and any necessary changes to the specification and consequential change to the cost shall be agreed by the Conservator and the Client in writing before additional work is begun.
5. Time
The Conservator will schedule the agreed work and notify the Client of the planned completion date if asked for. Any dates or periods of time quoted in relation to the carrying out or completion of any work, or the making of any report or specification are estimates only. The Conservator will endeavour to complete the agreed work within the estimated time but the Conservator shall not be liable for any loss or damage resulting from any failure by the Conservator to perform any obligations by any date, or within any period of time.
6. Cost
The estimated cost is indicative only and is not a fixed quotation unless previously agreed with the client.
The estimated cost shall be open for acceptance by the Client for a period of three calendar months from the date on which it is given. Where any such estimate is not accepted within three calendar months, the Conservator reserves the right to give a revised estimate, which shall be open for acceptance by the Client for a further period of three calendar months. The Client agrees to pay the Conservator the cost of the work to be carried out including any call out time, the cost of documentation and any additional costs, as specified, in accordance with the payment terms.
The Conservator reserves the right to revise the estimated cost in accordance with any agreed changes to the specification. The Conservator reserves the right to require a deposit prior to beginning the agreed work dependent on the scale of the work and anticipated associated costs.
7. Additional costs
The Client agrees to pay the Conservator, in accordance with the payment terms below, all out of pocket costs reasonably and necessarily incurred by the Conservator in carrying out the work specified in the Contract, such expenses to include (but not be limited to) the cost of consultation, estimates, materials, equipment hire, travel, carriage, research, technical analysis, visits, additional digital images and any unreasonable delay or waiting on site at the behest of the client. The Client shall be notified in writing where any such costs are likely to exceed the amount specified.
8. Completion
The Conservator shall notify the Client of completion of the work by the manner specified at consultation. It is the Client’s responsibility to notify the Conservator of a change of telephone/email/address.
9. Terms of payment
Payment is due from the Client immediately, on the date of any invoice submitted by the Conservator.
If any invoice is not paid within twenty eight days, the invoice total shall bear interest at the rate of 8% above the base lending rate determined by the Bank of England in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 as amended and supplemented by the Late Payment of Commercial Debt Regulations 2002 such interest being payable from the invoice due date until the date of receipt of cleared funds by the Conservator. The Conservator reserves the right to retain possession of the Item until all the invoices which relate to the Item have been paid in full. The Conservator’s entitlement to charge a storage fee is set out below.
10. Collection and storage
The Item shall be collected by the Client (or Authorised Signatory) from the Conservator’s premises within one calendar month of notification of completion. If not so collected, the Conservator shall be entitled to charge the storage charge specified by the Conservator, such storage charge being payable from the date of notification of completion until the date of collection. If the Item is not collected within six months of the date of notification of completion, then title to the Item shall pass to the Conservator who shall be entitled to sell the Item and recover from the net proceeds of sale such sums as may be due to the Conservator under or in relation to this agreement. A storage charge shall also apply to items left at the studio for assessment and not collected within one month of receipt of the treatment proposal.
11. Cancellation
Cancelled by the Client prior to completion of the work specified in the assessment/condition report, the Client shall be liable to pay to the Conservator the cost of any documentation and work already carried out and any additional costs already incurred by the Conservator. Further, the Conservator shall be entitled to require payment of the cancellation fee equivalent to 20% of the estimated costs plus taxes as specified in the assessment/condition report.
The Conservator will not accept any liability for any damages, costs, claims and expenses which result from incomplete conservation treatment following cancellation or non-payment of money due from the Client.
12. Insurance
The Client remains responsible for the risk of damage to or loss of the Item whilst in the Conservator’s custody including but not limited to fire, theft and any other accident. The Client if they so wish must insure their Item(s) to the value of their own independent professional valuations.
13. Limitation of Liabilities
The Conservator is excluded from all liability to the Client except for professional liability involving the wilful neglect or default of the Conservator, her servants or agents. The Conservator’s liability shall not exceed the cost of the work as specified in the assessment/condition report. Under no circumstances shall the Conservator be liable for any loss of profit or any indirect or consequential loss or damage. This clause shall not exclude the Conservator’s liability for any death or personal injury caused by the Conservator. The Client agrees and accepts that the Conservator is only prepared to undertake the agreed work on this basis and that such limitation of liability is fair and reasonable in all the circumstances.
14. Third parties
Where the Conservator recommends to the Client any work to be carried out whether such recommendation is made in a report or otherwise, the Conservator is excluded from all liability to the Client in relation to any such work being carried out if and insofar as the Client engages a person other than the Conservator to carry out such work.